Warranty Guide | EyeBuddy Kids
Warranty Guide | EyeBuddy Kids
Kids are hard on glasses — so here's exactly what we cover, in plain language.
1. Lens accuracy — 30-day promise
- If your prescription lenses don't match your Rx exactly, tell us within 30 days of receiving them and we'll remake them free.
- If your eye doctor changes the prescription within those first 30 days, we'll make new lenses at no cost.
- If the change happens between 31 and 90 days, new lenses are half price.
2. One-year warranty on frames & lenses
- Covered: factory defects — a peeling lens coating, a broken nose pad, and similar manufacturing faults. We'll repair or replace them free within 1 year of delivery.
- Not covered: damage from rough use, water, or hard play, and parts that have naturally worn out.
- Please don't attempt a DIY repair — even a small amount of glue can void the warranty.
3. Not sure if you're covered?
Email hi@eyebuddykids.com with your order details and we'll check your warranty status for you.
Quick summary
| Problem | Covered? | What happens |
|---|---|---|
| Prescription not accurate | Yes — 30 days | Free lens remake |
| Factory defect in frames or lenses | Yes — 1 year | Free repair or replacement |
| Wear-and-tear or accidental damage | No | Not covered |
Looking for something else? See our returns and exchanges policy or the FAQ.