Questions? Ask Buddy.

The displayed product price is for the frame. Prescription lenses and selected upgrades add to it. Check the configured subtotal on Review the Order, then review discounts, shipping and any tax at checkout. I cannot quote a complete-pair total from the frame price alone. Your glasses package includes a case, lens cleaning cloth and retaining strap.

The product page price is the frame price; selected lenses and optional upgrades can add charges. The lens selector shows the selected frame and lens charges in the subtotal. Review that subtotal before Add to Cart, then check discounts, shipping and any applicable tax at checkout. I cannot quote the complete configured order from the frame price alone.

The second FRAME is half price. Prescription lenses and lens upgrades remain full price, so this is not 50% off the complete second pair. Review the discount in your cart and at checkout. Eligibility, which frame receives the discount and whether other codes combine are confirmed there. If the advertised offer does not apply, email hi@eyebuddykids.com before paying.

Eligible automatic promotions and entered discount codes are calculated at checkout. Shopify may not allow multiple discounts to combine, so the checkout total is the final confirmation. If an advertised offer does not apply, email hi@eyebuddykids.com before placing the order.

Yes. HSA and FSA cards are accepted for eligible prescription glasses and prescription sunglasses. Enter your card details in the credit or debit card fields at checkout; no separate HSA/FSA button is needed. Your plan determines eligibility and your card issuer must approve the payment. Itemized receipts are available on request. HSA/FSA payment details and receipt requests

What if my HSA/FSA card is declined?

We accept HSA/FSA cards for eligible prescription eyewear, but your issuer must authorize the charge. Check your balance, card details and billing address, then contact your issuer or plan administrator. You can pay another way and request an itemized receipt for eligible reimbursement under your plan rules. HSA/FSA payment details and receipt requests

You can pay directly with your HSA/FSA card in the credit or debit card fields at checkout. Keep your order confirmation and request an itemized receipt if your plan needs one. If you pay another way, you can submit eligible expenses to your plan administrator. Do not claim reimbursement for an expense already paid with HSA/FSA funds or otherwise reimbursed. HSA/FSA payment details and receipt requests

Checkout shows the available payment methods, including major cards and supported express wallets. HSA/FSA cards are accepted for eligible prescription eyewear: enter the card details in the credit or debit card fields. Your plan determines eligibility and your issuer must approve the payment. HSA/FSA payment details and receipt requests

Which heading and exact error do you see?

- Before Add to Cart: complete required color, lens, prescription/PD and tier selections, then review the order. Do not change prescription or PD values to bypass a warning.

- At checkout: review any highlighted contact, address or payment fields. For a declined card, check the details privately and contact the issuer.

- Before retrying payment: check for an order confirmation and any pending charge to avoid duplicate attempts.

If still blocked, email hi@eyebuddykids.com with the frame name, device/browser and a screenshot of the error with private details hidden. Never send card numbers, CVV, passwords or verification codes in this chat or screenshot.

HSA/FSA card payment is not the same as direct billing to a vision insurer. Do not assume an order is covered or reimbursable; check your plan and ask support about the documentation available.

Start with your child's age, then compare lens width, bridge width, temple length, and the product PD range. The frame should stay level without pinching or sliding. Use these tools: Frame Finder Size Chart Virtual Try-On

Age is a starting point, not a guarantee of fit. Compare a comfortable existing frame, including lens width, bridge and temples, and use the measured PD. Do not estimate an individual PD from age. For a frame without a published age guide, ask us for help choosing a fit. Size guide

Without an old frame, start with your child's age as a guide, then check the listed lens width, bridge and temple length against a measured fit. Use a measured PD, not an age estimate. Virtual try-on can help compare the look but does not establish physical fit. Ask an optician or email hi@eyebuddykids.com with the age, measured PD and styles you like if you are unsure. Frame Finder Size Chart

The three numbers mean lens width, bridge width and temple length, in millimeters. That span excludes frame rims and hinges: it is NOT the full outside frame width or your child's PD. Size guide

For example, 49-15-140 means a 49 mm lens width, 15 mm bridge and 140 mm temples. The lens-plus-bridge span is 49 + 49 + 15 = 113 mm, excluding rims and hinges. It is not the full outside frame width or the child's PD.

The product PD range is a frame-fit reference, not a hard limit for custom lenses. We can customize to the measured PD, subject to prescription and lens compatibility; a frame outside the guide may fit too large or too small. Never change the PD to match the guide. Send the frame name and measured PD to hi@eyebuddykids.com for a fit and compatibility check. Size guide

To find a similar size, open Chat with Buddy and choose Match my old frame size, or enter the numbers printed inside the temple. For example, 50-16-140 means lens width, bridge width and temple length in millimeters. You can also send only one or two known measurements: 50 for lens width, 16 for bridge, 140 for temple, or 50-16 for lens and bridge. Label an unclear number, for example lens 50 or bridge 16. These numbers are not PD.

Buddy matches only the measurements provided and clearly identifies any missing values. You can send an additional measurement to refine the comparison. It compares current in-stock prescription frames with published dimensions and provides up to three product links, prioritizing matches to the known measurements. Close matches must be within 2 mm for known lens/bridge measurements and 5 mm for known temple length; each difference is shown. If no close match is available, Buddy will say so rather than recommend a much different size.

Similar measurements do not guarantee the same fit. Check any missing measurements, product Details, available colors, bridge design and comfort, and use a measured PD for prescription lenses.

To compare two specific frames, identify both frame names or product links. Compare published lens width, bridge, temples, material, colors, availability and frame price; then consider measured PD and comfort, not age alone. Open both product Details tabs or email the two links to hi@eyebuddykids.com for a checked comparison. Missing weight or dimensions should be confirmed, not guessed.

OD means right eye and OS means left eye. SPH is the main lens power; CYL and AXIS describe astigmatism; ADD or NV-ADD is near power for bifocal or progressive lenses. Enter every value exactly as written. Read the prescription guide

Check the exact product page and selected color/size for current stock, material and dimensions. Not every frame comes in multiple sizes. Compare published measurements instead of assuming that two frames for the same age fit alike. Lens eligibility depends on the prescription and available options.

Which frame material should I choose for my child?

Compare the material stated in the product Details, frame dimensions, verified weight and comfort. Flexible plastic, acetate, metal and other materials have different properties; do not assume every plastic is flexible or every metal is allergy-safe. For skin sensitivity, ask your clinician and contact hi@eyebuddykids.com to confirm the specific frame composition. Ordinary glasses are not unbreakable.

What is the exact frame weight in grams?

I do not have a verified frame-only weight in grams for this style. Shipping weight is not the same as frame weight, and finished weight also depends on the prescription and lenses. Email hi@eyebuddykids.com with the frame name and color for the exact frame-only weight.

A comfortable frame should stay in place without pinching or resting on the cheeks or eyelashes. Ask an optician to check the bridge and temples; do not heat or bend the frame yourself. For a size concern, email hi@eyebuddykids.com. AAPOS fitting guidance

Please do not bend, glue, or repair the glasses yourself because that can damage them or affect warranty coverage. A local optician can make a safe fit adjustment, or email hi@eyebuddykids.com if the frame size is wrong. Read the warranty guide

Ordinary prescription glasses and sunglasses are not substitutes for sport-specific protective eyewear. Ask your child's eye-care professional about protection suited to the sport. Do not assume a flexible frame or a sports-style name proves a safety certification; confirm the exact product standard before buying. NEI sports eye safety

On "Prescription Method", choose one:

1. Enter Manually: enter the values from your prescription and PD; the site checks eligible lens options.

2. Upload Prescription: upload a clear photo or PDF to scan and prefill, then check every extracted value before continuing.

3. Send Later: continue ordering and provide the prescription afterwards. The team will contact you; the final prescription may require a different lens tier or extra payment.

Do not guess prescription or PD values. You can email hi@eyebuddykids.com for help.

CYL and AXIS describe astigmatism; astigmatism alone does not mean that multifocal lenses are needed.

In the PD section, choose Single PD if the prescription gives one total number, or Dual PD for separate right and left numbers. Copy the doctor-provided values. If you do not have them, choose "No PD?" and follow the on-screen instructions, or use Measure PD. Do not enter a made-up value to unlock Continue. If the screen still blocks you, email hi@eyebuddykids.com.

Please use a current eyeglasses prescription, not a contact lens prescription. They are not interchangeable, and we cannot convert a contact lens prescription into a glasses prescription in this chat. Ask the prescribing clinician for the eyeglasses prescription and measured distance PD, then upload it in the website lens flow. Prescription guide

Use a current, unexpired prescription and follow the expiration date and your child's eye doctor's advice. Children's vision can change quickly, so please do not order from an expired prescription. Read the prescription guide

Can I order first and send the prescription later?

Choose "Send Later" on the Prescription Method screen, then continue through the lens material and tier selections and review the order. Complete checkout using an email you can receive messages at; the team will contact you for the prescription. You can also email hi@eyebuddykids.com with the order number. The selected tier is provisional until the prescription is checked; a stronger or different prescription may require an upgrade or extra payment.

Choose "Upload Prescription" on the Prescription Method screen. Select a clear photo or PDF with both eyes and all prescription values readable. After scanning, compare the prefilled OD/OS, SPH, CYL, AXIS and any ADD with the original. Check PD separately if it is missing. Correct or complete the form before clicking "Continue". If scanning fails, use Enter Manually or email hi@eyebuddykids.com; do not assume the scan is automatically correct.

If upload or scanning fails:

1. Follow the upload field's file type and size limits.

2. Retake the complete prescription in even light, with both eyes and all signs/numbers readable; avoid glare or cropped edges.

3. Compare every extracted OD/OS, SPH, CYL, AXIS and prescribed ADD/prism value with the original. A missing PD needs a separate measured value.

4. If the scan remains incomplete or wrong, use Enter Manually or email hi@eyebuddykids.com for help. Do not guess missing values or continue with unverified OCR. Prescription guide

On "Prescription Method", choose one:

1. Enter Manually: enter the values from your prescription and PD; the site checks eligible lens options.

2. Upload Prescription: upload a clear photo or PDF to scan and prefill, then check every extracted value before continuing.

3. Send Later: continue ordering and provide the prescription afterwards. The team will contact you; the final prescription may require a different lens tier or extra payment.

Do not guess prescription or PD values. You can email hi@eyebuddykids.com for help.

Yes. Enter the prescription exactly as written. Our system converts plus-cylinder prescriptions to lab-ready minus-cylinder form before checking the lens range. Read the prescription guide

Yes. Bifocal and progressive lenses are available when the prescription includes ADD or NV-ADD. Prism correction is available for single-vision lenses. Enter every value exactly as written, or upload the prescription for review. Read the prescription guide

Follow the prescribing eye-care professional's wear schedule. Age and lens power alone cannot tell me whether your child should wear glasses all day or part time. AAPOS fitting guidance

Adjustment varies. If your child has discomfort, headaches or unclear vision, ask the prescribing eye-care professional to check the prescription and fit; do not change the prescription yourself. We can help check the order at hi@eyebuddykids.com. AAPOS fitting guidance

Choose from Polycarbonate, Trivex, and High-Index lenses. Available options depend on your child's prescription and frame.

Here is the material comparison:

- Polycarbonate (PC): lightweight and highly impact-resistant for everyday wear.

- Trivex: combines lightweight comfort, optical clarity and impact resistance.

- High-Index (1.61/1.67/1.74): can reduce thickness for stronger prescriptions; not automatically the lightest or best choice.

Choose a tier compatible with both eyes and the frame. Material does not tell you which coatings are included, and impact resistance does not make ordinary glasses certified sports protection. EyeBuddy lens guide AAO material overview

On "Choose Lens Material", select a material to open its tiers:

• Polycarbonate: lightweight and impact-resistant.

• Trivex: lightweight, clear and durable.

• High-Index: thinner options for compatible prescriptions.

Then select an available tier. Check BOTH SPH and CYL ranges for both eyes; the site handles plus-cylinder conversion. If a tier is disabled or flagged, do not change your prescription to force it. Choose a compatible option or email hi@eyebuddykids.com. Prices on the screen are the current reference.

1.61, 1.67 and 1.74 are refractive indices, not coating grades. For a comparable prescription and design, higher index can reduce thickness, but it does not automatically mean a lighter finished pair or clearer vision. Prescription, lens size, centration and lens design also matter. Use the compatible tiers shown in the lens flow and compare the listed price; do not choose only the highest number. EyeBuddy lens guide

Finished thickness and weight depend on both eyes' prescription, the frame's lens size, measured PD/centration, material and lens design. A smaller suitable frame can help limit lens thickness; higher index may reduce thickness but is not automatically lighter. I cannot calculate exact millimeters or grams here. Use an eligible tier and email hi@eyebuddykids.com with the frame name for advice; send prescription details through the website form or directly to support, not this chat. Compare materials

OD means right eye and OS means left eye. SPH is the main lens power; CYL and AXIS describe astigmatism; ADD or NV-ADD is near power for bifocal or progressive lenses. Enter every value exactly as written. Read the prescription guide

Standard, Advanced and Complex Polycarbonate and Standard and Advanced Trivex have different prescription ranges. High-Index is offered as 1.61, 1.67 and 1.74. Check both SPH and CYL for both eyes after the system's plus-cylinder conversion. The current lens flow and lens guide show compatible tiers and prices; never change the prescription to unlock a tier. Full lens ranges

Material is what the lens is made of; coatings treat its surface.

- Anti-reflective (AR): reduces reflections from the lens surfaces; it is not the same as polarized sun lenses.

- Hard coat: improves scratch resistance, but cannot prevent all scratches.

- Water/oil-repellent topcoats: help with cleaning, not zero maintenance.

UV protection is a separate specification and may come from the material or a treatment. These are general explanations, not a promise that every EyeBuddy option includes them. Check your selected tier or ask hi@eyebuddykids.com. General coating education

Which coatings are included with the selected lens tier?

Coatings are separate from the lens material and sun/blue-light options. I do not have a verified coating-inclusion list for every EyeBuddy tier, so I cannot promise that AR, hard coat, water/oil repellence or anti-fog treatment is included or free. Check the selected lens option details, or email hi@eyebuddykids.com with the material and tier before paying. EyeBuddy lens guide

Scratch-resistant does not mean scratchproof. A hard coat improves resistance to surface wear, but lenses can still scratch. Use the supplied lens cloth and case; do not place lenses face down. Whether a hard coat is included depends on the confirmed lens option, not the material name alone. For scratches or a coating concern, email hi@eyebuddykids.com with your order number and photos; this chat cannot diagnose the cause or promise warranty coverage.

What do hydrophobic and oleophobic coatings mean?

Hydrophobic means water-repellent; oleophobic means oil-repellent. These surface treatments can make droplets and oily smudges easier to remove, but lenses still need cleaning. They do not make the glasses waterproof or guarantee anti-fog performance. Confirm availability for your selected EyeBuddy tier with hi@eyebuddykids.com. General coating education

Blue-light filtering is optional, not a requirement for every child or a promise to prevent myopia. Screen breaks, regular blinking and suitable lighting matter. For eye discomfort or a vision concern, ask your child's clinician. AAP screen-time guidance

On "Choose Lens Option", choose the function you want: Clear for clear everyday lenses; Blue Light for the optional screen-use filter; Photochromic for lenses that darken outdoors; or Sunglasses for sun lenses. Sunglasses can show further choices such as tint or polarization. Read the extra price shown before selecting. Next, provide your prescription if required.

Polarized lenses stay dark and reduce reflected glare from roads, water, and snow. Tinted lenses reduce overall brightness but do not remove glare. Photochromic lenses are clear indoors and darken outdoors in UV light. Mirrored lenses add a reflective sun coating. Compare lens options

Clear lenses have no dark sun tint and may be prescription or non-prescription. Classic tint has a solid color; gradient is darker at the top and lighter below; mirrored lenses have a reflective finish. Check the currently offered colors in the lens selector. The best color depends on the intended use and preference; do not treat a tint color as a UV rating.

Standard photochromic lenses respond to UV and generally do not darken much inside a car because the windshield blocks much of that UV. Darkness also varies with sunlight and temperature. We do not promise in-car darkening for an option without verified specifications. Check the selected lens details or ask hi@eyebuddykids.com about your exact option. Lens guide

UV protection concerns ultraviolet radiation. Tint reduces visible brightness, while polarization reduces reflected glare; neither dark color nor polarization alone proves a UV rating. Some lens materials provide UV blocking without a separate coating. Check the exact selected lens specification or ask hi@eyebuddykids.com to confirm its UV protection; I cannot certify a rating from a photo or lens color. EyeBuddy lens guide

Polarization is an optional way to reduce reflected glare, not a requirement for every child. Prescription sunglasses require a compatible frame, material, prescription and sun option; choose from the options shown rather than assuming any combination is available.

Why can polarized lenses make screens look uneven?

Polarized lenses can make some screens appear darker or uneven at particular angles because of the screen's polarization. This is not necessarily a lens defect. If the concern is not limited to screens, contact hi@eyebuddykids.com with the selected lens details.

For a 2-in-1 clip-on style, prescription lenses go in the main frame and the matching sun clip fits over it. Use the exact product listing to confirm the included clip and color. Do not assume every clip is polarized or interchangeable between frames. For replacement clips, compatibility or unclear specifications, email hi@eyebuddykids.com with the frame name, color and order number if available; availability and price need confirmation.

Here is how to order:

1. Open the frame page, compare the frame measurements, and choose a color.

2. Click "Select Lenses and Purchase" if that button is available.

3. Choose Single Vision, Multifocal, Non-Prescription, or Frame Only. The next steps depend on your choice.

4. For prescription lenses, choose the lens function, then Enter Manually, Upload Prescription, or Send Later. Enter or check the prescription and PD when requested.

5. Choose the lens material and an eligible tier; read the price and any range warnings.

6. On "Please Review the Order", check the frame/color, lens choices, prescription method and subtotal, then click "Add to Cart".

7. Open the cart, review the items, select "Checkout", and enter your contact details, shipping address and payment information.

Which step are you on?

On "Choose Your Lenses":

• Single Vision: one prescription power for everyday distance or general wear.

• Multifocal: progressive or bifocal options when your prescription includes ADD.

• Non-Prescription: no corrective power; choose from the options shown.

• Frame Only: the frame without lenses.

Click the option that matches your needs. Available steps differ by frame and lens type; do not choose Multifocal just because the prescription has astigmatism.

On "Please Review the Order", check the frame/color, lens function, material/tier, prescription method and any entered prescription or PD. The child's first name is optional; birth year is recommended for the fit check; add an order note if needed. Check the frame price, lens charges and subtotal, then click "Add to Cart". Open the cart and review each pair before Checkout. Discounts, shipping and any applicable tax are confirmed at checkout.

Which heading and exact error do you see?

- Before Add to Cart: complete required color, lens, prescription/PD and tier selections, then review the order. Do not change prescription or PD values to bypass a warning.

- At checkout: review any highlighted contact, address or payment fields. For a declined card, check the details privately and contact the issuer.

- Before retrying payment: check for an order confirmation and any pending charge to avoid duplicate attempts.

If still blocked, email hi@eyebuddykids.com with the frame name, device/browser and a screenshot of the error with private details hidden. Never send card numbers, CVV, passwords or verification codes in this chat or screenshot.

Email hi@eyebuddykids.com immediately with the order number and what needs correcting (frame/color, prescription or PD). Do not assume this chat has changed or paused the order. The team must check production status before confirming whether a change is possible and whether charges apply. Do not place another order just to correct the first one without instructions. Order changes and refund policy

Email hi@eyebuddykids.com as soon as possible with your order number and requested change. Orders canceled within 24 hours qualify for a 100% refund. After 24 hours, custom lenses may already be in production, so we must check production status before confirming the refund and eligible amount. Read the refund policy

Open Order Tracking.

1. Enter the email address OR phone number used at checkout.

2. Click "Check status" to view the production and delivery progress available for your order. Follow any verification instructions on that page.

3. If no order appears, check that the contact information matches checkout. For an unlisted status, stalled delivery, or a missing package, email hi@eyebuddykids.com with your order number.

I cannot verify your identity or access your private order details in this chat.

If an item is backordered or needs extra checks, delivery can take longer. Check your email and contact support for the available choices; this FAQ and Buddy cannot verify a live order state.

What should I do if my shipped package has not arrived?

Open Order Tracking.

1. Enter the email address OR phone number used at checkout.

2. Click "Check status" to view the production and delivery progress available for your order. Follow any verification instructions on that page.

3. If no order appears, check that the contact information matches checkout. For an unlisted status, stalled delivery, or a missing package, email hi@eyebuddykids.com with your order number.

I cannot verify your identity or access your private order details in this chat.

U.S. orders usually arrive in about 10-15 business days. Standard shipping is free on most U.S. orders over $69. Backorders or additional quality checks may take longer, and we will contact you if there is a delay. Read the shipping policy

International shipping cost and availability are shown at checkout. Free U.S. shipping over $69 does not apply to international orders, and no fixed international delivery time is published. Email hi@eyebuddykids.com for a destination-specific estimate.

Your glasses come with a glasses case, a lens cleaning cloth and a retaining strap. Extra nose pads, spare parts or a clip-on are not automatically included; check the exact product listing or ask hi@eyebuddykids.com. Accessory-only orders are separate.

How do I attach the included retaining strap?

The glasses package includes a retaining strap, but attachment methods vary by frame and strap. Follow the instructions supplied for that exact combination; do not force an attachment, glue it or modify the frame. If the connection is unclear, email hi@eyebuddykids.com with the frame name and a close-up photo of the strap ends for matching instructions. Do not use a loose or damaged strap.

Use a clean lens cloth and keep glasses in a protective case when not worn. Avoid placing lenses face down. If the frame is bent, ask an optician to adjust it rather than bending it yourself. AAPOS fitting guidance

When your glasses arrive:

1. Match the frame model and color to your order confirmation.

2. Compare the ordered lens material, function and color with your order.

3. Check for visible damage and a comfortable, stable fit; do not bend or repair them yourself.

4. For unclear vision or discomfort, ask the prescribing clinician or an optician to check the prescription and fit. Appearance alone cannot verify lens power.

For an incorrect or damaged delivery, email hi@eyebuddykids.com with the order number and photos. Returns policy

Please email hi@eyebuddykids.com within 30 days of delivery with your order number and photos. An order that arrived damaged or incorrect is eligible for a replacement, exchange, refund, or store credit, and we cover the return shipping. Read the refund policy

Contact us within 30 days of delivery. Defective or incorrect glasses, shipping damage, and eligible prescription discomfort with the correct prescription receive 100% coverage. Fit, color, size, style, customer-entered ordering mistakes, and normal wear receive 50% coverage through a refund or store credit. Preference-based refunds using our prepaid label have $9 deducted; original shipping fees are not refundable. Read the refund policy

After the return is received and approved, the refund is processed within 2 business days. Banks may need another 5-10 business days. It goes back to the original payment method.

Unused accessories in their original packaging can be returned within 30 days. Opened sprays, wipes, and small parts are not returnable; custom or printed cases are final sale. If an item arrived damaged, Email hi@eyebuddykids.com with your order number and the team will help. Read the refund policy

The 1-year warranty covers manufacturing defects such as peeling lens coating, faulty hinges, or broken nose pads. Accidental damage, rough use, water damage, normal wear, and DIY repairs are not covered. Warranty claims are repaired or replaced, not refunded. Read the warranty guide

Contact us within 30 days of delivery. If the correct prescription was provided and the finished lenses do not match it or cause eligible prescription discomfort, the case receives 100% coverage and may be remade at no cost with the same lens type and options. If the doctor changes the prescription between days 31 and 90, eligible replacement lenses are half price. Email hi@eyebuddykids.com with your order number and the team will help. Read the warranty guide

Customer-entered prescription or lens mistakes are not the same as manufacturing errors. Doctor changes within 30 days may qualify for a free remake; eligible changes on days 31-90 may qualify for half-price replacement lenses. Use the warranty guide and refund policy for the applicable terms.

Lens-only replacement, reusing an existing frame and spare parts need a compatibility and availability check first. Email hi@eyebuddykids.com with the frame name, color, order number if available, and a photo of the frame or part. For new prescription lenses, use the website prescription process or ask support how to submit the current prescription securely; do not post it here. We will confirm whether the service or part is available and any charges before you proceed. Do not mail a frame without instructions.

For a replacement or backup pair, check that the frame and color are still available and use a current prescription and measured PD. Email hi@eyebuddykids.com with the previous order number and frame details if you need help identifying the pair. Loss or theft does not automatically qualify for a free replacement; we will confirm the available options and charges before you order.

Find the model, color and size in your previous order confirmation, then check that exact option on the current product page. Stock and prices may have changed. Use a current prescription and measured PD; do not assume old values are still suitable. Email hi@eyebuddykids.com with the previous order number if you need help identifying the frame. This chat cannot look up private order history or copy it into a new order.

Parent reading from The Lookout

Ask Buddy for recommended articles, or explore The Lookout. Start with The Complete Guide to Buying Kids' Glasses or Kids' Eye Health and Their First Glasses.

For a specific topic, read our guides to slipping glasses and bridge fit, Polycarbonate vs Trivex, photochromic lens benefits and evidence, or daily care and comfort. Articles provide general education, not diagnosis or personal treatment advice. Ask your child's eye-care professional about symptoms and treatment.

For personal help, email hi@eyebuddykids.com. Include your order number if you have one, the frame name, and the step or issue you need help with. A screenshot can help. Please email the team directly; this chat does not create a support ticket or transfer you to a live agent.

Browse all FAQs for frame fit, prescription and PD, lens materials and coatings, payments, ordering and aftercare. Use the search field to find a topic. For personal order help, email hi@eyebuddykids.com.

Can Buddy access my order or prescription, and what happens to camera photos?

Your child's photo stays on the device and is not uploaded or saved. The virtual try-on and PD camera process images locally in the browser. Virtual try-on PD measurement

The virtual try-on and PD camera privacy explanation applies to those tools, not to a prescription document uploaded through the ordering flow. Do not put prescriptions, payment credentials or verification codes in the chat. Use the website prescription process or email support for personal order help.