100% Covered
Free Replacement or Full Refund
- Defective or incorrect glasses
- Damaged during shipping
- Prescription discomfort when the correct prescription was provided
Returns and exchanges
Returns & Exchanges
30-Day No-Risk Guarantee
Glasses Service Policy
50% Covered
50% Refund or Store Credit
- Don't like the frame, color, size, or style
- Wrong frame, lens option, or prescription entered when ordering
- Normal wear and tear from everyday use
Contact us within 30 days of delivery. We'll either replace the glasses, refund the eligible amount, or provide store credit based on the situation.
How it works
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1
Contact us by email
Send your order number to hi@eyebuddykids.com
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2
We review the case
We review the order details and any photos you provide.
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3
We confirm the coverage
We let you know whether the situation qualifies for 100% or 50% coverage.
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4
We make it right
We replace the glasses, refund the eligible amount, or provide store credit based on the situation.
Accessories
• Cases, cloths, tools, straps — 30 days, unused and in original packaging.
• Cleaning sprays, wipes, and small parts (nose pads, ear hooks, screws) stay with you once opened, but if anything's broken or worn out, just message us and we'll send free replacements — no need to send the old one back.
• Custom or printed cases are final sale.
Common questions
How do I start a return or exchange?
Email hi@eyebuddykids.com with your order number, what happened, and photos if relevant. We will review the situation and explain the next step.
How long do I have to contact you?
Our 30-Day No-Risk Guarantee gives you 30 days from delivery to contact us about a return or exchange. The solution and coverage amount depend on what happened.
What is covered at 100%?
Defective or incorrect glasses, shipping damage, and prescription discomfort when the correct prescription was provided qualify for a free replacement or full refund.
What is covered at 50%?
Frame, color, size, or style preferences; an incorrect frame, lens option, or prescription entered when ordering; and normal wear and tear qualify for a 50% refund or store credit.
What solution will I receive?
We'll either replace the glasses, refund the eligible amount, or provide store credit based on the situation.
Can I cancel my order?
Orders canceled within 24 hours qualify for a 100% refund. After 24 hours, custom lenses may already be in production, so we must check the production status before confirming the refund.
Do accessories have a return window?
Yes — 30 days, unused and in original packaging. Broken small parts like nose pads? Free replacement, no need to send them back.
Need help with an order?
Email us at hi@eyebuddykids.com and include your order number.