Returns
Learn how to return non-prescription glasses, prescription orders, and non-prescription sunglasses or blue light glasses. Get all the info you need about canceling orders and our return policy to make your experience smooth and stress-free.
To return your non-prescription glasses, please visit our returns page to submit your request!
We accept returns on non-prescription (frame only) purchases within 30 days of delivery, as long as the frame and case are in their original condition. Please note, EyeBuddy is not responsible for return packages that may be lost in transit.
Once your return request is submitted, you’ll receive an automated email with a prepaid return label. We provide one prepaid label per order number.
Please allow up to 10 business days for your refund to appear in your account, depending on your bank’s processing time.
Make It Right 30-Day Warranty: We stand by the quality of our products and are committed to your satisfaction. If you experience any issues within 30 days of your purchase, we’ll make it right. This warranty covers defects or dissatisfaction, and we’ll offer a simple solution—whether that’s a repair, exchange, or refund.
If you have any questions about your order, please reach out to eyebuddykids@gmail.com, and our team will be happy to assist you!