Refund Policy
We keep things simple and parent-friendly.
Here’s everything you need to know if you ever need a refund.
How Refunds Work
• Once we receive your return, we’ll inspect the item to make sure it’s in original condition (unused and with the original packaging).
• You’ll get an email confirming that we’ve received your return and updating you on the refund status.
• If approved, your refund will be processed within 2 business days.
• Please note: Banks may take an additional 5–10 business days to complete the transaction.
• The refund will go back to the original payment method you used at checkout.
• You’ll receive a confirmation email once the refund is complete.
When Refunds Aren’t Available
• Glasses with custom lenses (prescription or non-prescription) are considered final sale and are not eligible for refunds or exchanges.
• Shipping fees (if paid) are non-refundable.
Need Help?
We’re always happy to help!
Email: hi@eyebuddykids.com
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT+8